Our current available position(s) are listed below. For questions or more information contact Eric Brotherson
This position is responsible for being the first contact to the guests, potential applicants, employees and coworkers when assistance is needed from the office. Supporting the office includes but is not limited to answering phone calls, preparing the bank deposit, issuing cashier bank bags, ensuring the safe amount is accurate and maintained, supporting the marketing department with various tasks, mailing brochures, inputting and examining customer and employee survey information, answer or know how to get answers for employees needing assistance, making photocopies of forms needed, assist in Hot Springs property when needed, assisting with special projects and other departments if needed.
Responsible for assisting guests within the Photography Souvenir program. Explain and sell photo offerings. Will also assist with selling of beverages and general Glenwood Caverns Adventure Park merchandise.
Responsible for running the daily operations of the Hot Springs and able to make quick informed decision that affect Iron Mountain Hot Springs and the valued guests. Will include but not limited to adverse weather coordination, handling guest problems and complaints, documenting accidents and employee related issues, administer basic First Aide, ensure all employees are courteous and dressed in an appropriate manner, coordinate tours, provide staff with breaks during their scheduled shifts and ensure all employees and guests are off the mountain and park is properly closed at the end of the day. This position will conduct performance audits throughout the day. The position will support and lead our employees to uphold our Core Values, Vision and Mission at all times.
Is responsible for but not limited to assisting Operator, opening and closing, attending lower gondola and provide excellent customer service. Loading and unloading items on and off gondola cars. Working with Base Manager and Operators to identify potentially hazardous weather patterns. Perform routine safety inspections and be well versed on emergency scenarios.
The main purpose of this position is to provide operational support to the Retail Manager and Retail Supervisor. The qualified candidate will be efficient at supporting and leading the Retail Team, on and off the floor; by having leadership, customer service, and operational experience / skills. Being able to act as a Lead, this position would allow the Retail Manager and Supervisor to focus on day to day tasks, issues, projects, and guests. The qualified candidate would also have experience in handling, receiving, and organizing inventory; preferred background would include Logistics and or Restaurant / Retail inventory management.
Responsible for assisting guests with the sluice box. The Sluice box is where guests will pan for gemstones and minerals. This position will also support the Gift Shop operation with stocking and cashiering as needs arise.
Responsible for providing outstanding walking tours to our guests in one of the top ten caves in the nation. Share historic and geological information to each guest on tours. Will assist with cave and park maintenance, to include but not limited to changing light bulbs, picking up trash in cave and plaza, weekly cave spraying and lint pick up from fairy caves. Ensure guest safety and cave conditions maintained while on tours. Assist with other park operations when asked.
Position is responsible for ensuring GCAP is neat and tidy for all guests and employees. Clean common areas, bathrooms, restaurant, gift shop, plaza area, break room etc. Types of cleaning will include but not limited to sweeping, mopping, dusting, wiping surfaces, cleaning mirrors, power washing, emptying trash bins, etc. Complete other tasks or duties as they are assigned by your supervisor.
Position is responsible for maintaining a clean and neat restaurant area for all guests and employees at Glenwood Caverns Adventure Park. Arrange tables and chairs for the use of our guests. Assist kitchen in getting the guest their food when needed. Placing and stocking needed items on each table. Maintaining a clean restaurant by emptying trash, sweeping and other cleaning items assigned. Cleaning floor, table and chairs after every guests use. Taking needed reusable item to the kitchen to be washed. Complete other tasks or duties as they are assigned by your supervisor.
Position is responsible for the preparation, production and service of the menu items. Will also be asked to assist with food prep and service from other cooking stations as needed. Assists in ensuring kitchen is clean and safe. Organize work space and food to ensure seamless transition between working shifts and amount of wasted food. Will be asked to assist with unloading of daily deliveries and provide input into needed food supplies and quantities. Complete other tasks or duties as they are assigned by your supervisor.
Responsible for assisting guests with their product purchases within the Hot Springs Property. Products may include but not limited to pool soaking, food offerings, treatments, souvenir and other Iron Mountain Hot Springs items within the Merchandise Area. Complete other tasks or duties as they are assigned by your supervisor/Manager. The position will uphold our Core Values, Vision and Mission at all times.
Responsible for transporting guests up and down Iron Mountain when weather forces Tram closure. Position requires a valid CDL license to operate buses. Assist with park attraction, train, while vehicles are not in use; as well as maintaining the cleanliness of the park. Responsible for cleaning and inspecting vehicles each day it is used. May be assigned other duties by supervisor.
Responsible for assisting guests with their product purchases within the Gift Shop. Products may include but not limited to ride tickets, cave tours, candy and other GCAP items within the Gift Shop. Restock products that are low in volume and ensure a very neat and clean Gift Shop. Complete other tasks or duties as they are assigned by your supervisor.
Is responsible for but not limited to opening and closing of tram while providing excellent customer service. Load and unload guest focusing on customer service and safety. Assist with transporting supplies up and down the mountain on the gondola. Will observe and anticipate weather conditions. Assist with tram faults that occur. Transport interoffice correspondence to base area and effectively monitor and control crowds that gather at the top of the tram.
Tram Cashier is the first point of contact to the valued Glenwood Caverns Adventure park, GCAP, guest. Must have a passion to provide first class service be being an outstanding customer service agent. Efficiently and quickly explain to each guest the difference between products. Receives payment from guest and enters appropriate information into computer software. Will also be asked to open and close drawer, explain and sell the products within GCAP. Complete other tasks or duties as they are assigned by your supervisor.
Focuses on the safe operation of the attractions while consistently providing outstanding customer service to all guests and coworkers at GCAP. Promote a fun and friendly environment. Position will be working outdoors in all weather conditions overseeing an attraction operation. Complete other tasks or duties as they are assigned by your supervisor.
Responsible for assisting guests with their product purchases within the restaurant. Provide food information to guests to assist them with their meal decisions. Communicate with kitchen staff to submit guests’ orders and to address any potential issues. Will serve guest alcoholic beverage orders, must be 18 years old to complete this task and will be under adult supervision. Ensure proper payment has been received and change given back to guests. Complete other tasks or duties as they are assigned by your supervisor.
Responsible for assisting Guests with their product purchases within the food outlet. Provide food information to Guests to assist them with their meal decisions. Will serve guest alcoholic beverage orders, must be 18 years old to complete this task and will be under adult supervision. Ensure proper payment has been received and change given back to guests. Ability to take drink/food orders in a friendly manner. Complete other tasks or duties as they are assigned by your Supervisor/Manager.
To be available to guests and their questions. Be able to make people smile! Provide medical assistance to guests as needed. Work closely with MOD and others in regards to guest incidents. If needed communicate with local emergency crews regarding injured parties medical status. Ability to execute and assist with any emergency plans and or situations.