This position is responsible for running the daily operations of Iron Mountain Hot Springs Retail and front gate operation.
Make retail product purchases.
Receive and get products onto sales floor.
Run financial reports to ensure products are priced accurately and moving off floor.
Handle guest issues.
Hire, lead and train front gate employees.
Ensure best customer service possible is offered by all front gate employees.
Embrace and model company mission, vision, core values and leadership principles.
Leadership which involves motivating, communicating, guiding which requires coaching, assisting, problem solving and modeling.
Maintains communication with General Manager on current issues and possible improvements.
Ensure required inspections are completed.
Manager on Duty, MOD shifts.
Model and hold staff accountable to company policies.
Pay close attention to the details and overall presentation of the property.
Employee development through goal setting, accountability, discipline, coaching and annual reviews.
Contribute to the strategic planning and direction of the company through regular manager meetings, retreats, capital project planning, and an eye for continuous improvement.
Resolve all conflict in a productive manner: guests, employee to employee, manager to manager, etc. Use company resources such as HR and GM.
Work during our busiest times, which are weekends and holidays.
Represent the company with a positive and professional image.
Complete other tasks or duties as they are assigned by General Manager.